THEY'RE TALKING ABOUT US
WEARING GORTARI
HABLAN DE NOSOTRAS
FREQUENTLY ASKED QUESTIONS
What should I do if I entered the wrong delivery address?
If you wish to update the delivery address, you can easily do so from our website, by accessing the “Tracking” section. By entering your order number and postal code, you can directly modify the shipping details. For your convenience, here is the link:
https://track.bigblue.co/gortari. This change is available as long as the order has not yet entered the preparation or dispatch phase, as from that moment it becomes integrated into our logistics process.
Where can I track my order?
You can track it here: https://track.bigblue.co/gortari
Are exchanges and returns accepted?
Yes. You have 14 calendar days to request changes or returns.
What is the shipping time?
Shipping time is 2-5 days with standard shipping and 1-2 days with express shipping.
Do you ship outside the peninsula?
Yes, within Spain. Shipments outside the peninsula may take longer and be subject to additional fees and customs management depending on the destination.