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FREQUENTLY ASKED QUESTIONS
What should I do if I entered the wrong delivery address?
If you wish to update the delivery address, you can easily do so from our website, by accessing the “Tracking” section. By entering your order number and postal code, you can directly modify the shipping details. For your convenience, here is the link:
https://track.bigblue.co/gortari. This change is available as long as the order has not yet entered the preparation or dispatch phase, as from that moment it becomes integrated into our logistics process.
Where can I track my order?
You can track it here: https://track.bigblue.co/gortari
Are exchanges and returns accepted?
Yes. You have 14 calendar days to request changes or returns.
What is the shipping time?
Shipping time is 2-5 days with standard shipping and 1-2 days with express shipping.
Do you ship outside the peninsula?
Yes, within Spain. Shipments outside the peninsula may take longer and be subject to additional fees and customs management depending on the destination.
How should I care for the handbag?
To keep the natural leather in optimal condition, we recommend avoiding prolonged contact with water. Store it in its protective bag when not in use and clean it with a soft, dry cloth to preserve its beauty.
Will it be restocked if it sells out?
When a model sells out, it's not always restocked. If there are restocks or new colors, we announce it first via email and on our official Instagram account. Follow our social media to stay updated!
What is the bag made of?
Our bag is crafted from high-quality natural leather, carefully selected to ensure durability and a flawless finish.
How do I know I'm buying from the official website?
This is the only official website to purchase our products. In addition, @gortaristudio is the only official Instagram account. We do not sell through other platforms or profiles, so always shop with confidence.