Frequently asked questions

What material is the bag made of?
It is made of high-quality natural leather.

How long does shipping take?
Order preparation takes 24–48 business hours.
Delivery times may vary depending on the destination and time of year.

Do you ship outside of mainland Spain?
Yes, within Spain.
Shipments outside of mainland Spain may take longer and be subject to additional fees and customs clearance depending on the destination.

Where can I track my order?
You can track it here:
https://track.bigblue.co/gortari

Are exchanges and returns accepted?
Yes.
You have 14 calendar days to request exchanges or returns.

Where do I manage exchanges and returns?
Through this link:
https://returns.bigblue.co/gortari

What is GORTARI's official account?
The only official account is @gortaristudio.